At Smyle Labs, customer satisfaction is absolutely important to us. If the item you have purchased from us is defective when you receive it, you have 10 days to return it to us from the date it was shipped to you. For safety reasons, we will not accept the return of the following items: used lighters. If you have any further questions regarding this policy, do not hesitate to contact us through our “Contact Us” page.

Reward Points cannot be redeemed for cash or cash equivalent or applied to past purchases. The Reward Points can only be used towards a future purchase at www.Smylelabs.com

If a package must be Returned to Sender because the carrier was unable to collect an adult signature and proof of ID, Smyle Labs reserves the right to deduct a $15 restocking fee from the refund of the order. Furthermore, Smyle Labs reserves the right to re-ship a replacement order only after the original package has been returned to our facility and processed.

In the instance that a refund through the original payment method is not possible due to errors encountered during the transaction reversal process, Smyle Labs reserves the right to offer reimbursement in the form of Store Credit.

Smyle Labs reserves the right to process refunds after 30 days of the order date. The change in carrier and the longer transit times means that some packages are taking up 30 days to be delivered.