Our Guarantee
At Smyle™ Labs, we stand behind the quality and performance of our products. Every purchase is backed by our limited warranty and satisfaction guarantee. If your product arrives defective or experiences issues under normal use, we’ll make it right.
Return Eligibility
You may request a return or replacement if:
- Your product arrives damaged or defective.
- You received the wrong item.
- The request is made within 60 days of delivery.
Please note:
- Used lighters and restricted products are non-returnable for safety and regulatory reasons.
- Products must include original packaging and proof of purchase.
How to Request a Return
To start a return, contact us at info@smylelabs.com with:
- Your order number.
- A description of the issue.
- Photos or videos showing the product condition (if applicable).
Our support team will review your request and respond with next steps.
Refund & Replacement Process
Once your return is approved:
- We may issue a replacement or refund.
- Refunds, when applicable, are issued to your original payment method.
- Shipping fees are non-refundable unless the return is due to an error on our part.
Warranty Coverage
- Devices & Batteries: 6 months from purchase.
- Accessories & Components: 3 months from purchase.
Warranty covers manufacturing defects and functional failures under normal use.
It does not cover:
- Normal wear and tear.
- Accidental or intentional damage.
- Lost or stolen items.
- Cosmetic imperfections.
- Damage from water, excessive heat, or improper storage.
Customer Satisfaction Promise
If you’re unhappy with your experience, reach out to our support team. We genuinely care and want every Smyle Labs customer to leave satisfied.
Contact Us
Email: info@smylelabs.com
